Refund and Cancallation Policy

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1. Booking Cancellations

1.1. All booking cancellations are subject to the cancellation policy of the hotel booked through our platform.

1.2. The cancellation policy for each hotel is displayed during the booking process and may vary depending on factors such as the hotel's location, category, and availability.

2. Refund Eligibility

2.1. Refunds will be processed based on the cancellation policy of the hotel and any applicable terms and conditions outlined during the booking process.

2.2. To be eligible for a refund, you must cancel your booking within the specified timeframe and in accordance with the hotel's cancellation policy.

3. Processing Refunds

3.1. Refunds will be processed using the same payment method used for the original booking, unless otherwise specified.

3.2. Refunds may take up to [insert timeframe, e.g., 7-10 business days] to be credited back to your account, depending on your bank or payment provider.

4. No-Show and Late Cancellations

4.1. If you fail to check in at the hotel on the scheduled arrival date ("no-show"), or if you cancel your booking outside of the specified cancellation period, you may not be eligible for a refund.

4.2. In certain cases, the hotel may charge a penalty fee or retain a portion of the booking amount as per their cancellation policy.

5. Refunds for Disputed Charges

5.1. If you believe that you have been charged incorrectly or unfairly, please contact our customer support team with details of your booking and the nature of the dispute.

5.2. We will investigate the matter promptly and, if appropriate, initiate a refund or credit in accordance with our refund policy and applicable laws and regulations.

6. Contact Information

If you have any questions or concerns regarding our refunds policy or a specific refund request, please contact us at [email protected]

7. Changes to Refunds Policy

We reserve the right to revise this refunds policy at any time without prior notice. By continuing to use our website after any such changes, you agree to be bound by the revised policy.

By using our website, you agree to this refunds policy. If you do not agree to this policy, please do not use our website